This policy explains how we review cancellations and refunds for subscriptions paid by bank transfer.
If you have already transferred
Keep the transaction reference and check the request status in your account. A rejected receipt does not automatically refund the money. For duplicate or incorrect transfers, or if access fails after approval, keep your subscription reference and the details of the issue for review. If you have not transferred money, do not make a payment in order to cancel.
Requesting a refund
Use an official support channel when it is listed on the contact page. Include the course, subscription request reference, transfer date and reason. Do not send passwords or card details. We review the transaction, subscription activation and use under applicable rights.
Statutory rights
This policy does not remove any applicable right to cancel or obtain a refund, including where the service is not supplied as agreed.